Refund policy
30‑Day Return Window
You have 30 calendar days after receiving your item to ask for a return.
Return Eligibility
To qualify, your item must be in the exact condition you received it: unworn, unused, with all tags still attached, and in its original packaging. A receipt or proof of purchase is also required.
How to Request a Return
Contact us at knickerbockerluevano920@hotmail.com to start the process.
Return Approval
If we approve your return, we will email you a return shipping label along with instructions on where and how to ship your package. Any items returned without prior approval will be refused.
For any return questions, feel free to reach out to knickerbockerluevano920@hotmail.com.
Damaged or Incorrect Items
Please check your order as soon as it arrives. If the product is defective, damaged, or not what you ordered, contact us immediately so we can assess the issue and put it right.
Non‑Returnable Items
The following cannot be returned: perishable goods (e.g., food, flowers, plants), custom or personalized orders, and personal care items (e.g., beauty products). We also cannot accept returns of hazardous materials, flammable liquids, or gases. If you are unsure about a specific product, please ask us.
Sale items and gift cards are also non‑returnable.
Exchanges
The quickest way to get the product you want is to return the one you have. Once your return is accepted, you can place a separate order for the new item.
EU 14‑Day Cooling‑Off Period
For orders shipped to the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without giving a justification. The same conditions apply: the item must be unused, with tags, in original packaging, and accompanied by proof of purchase.
Refunds
After we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card issuer may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at knickerbockerluevano920@hotmail.com.